Refund policy
【About Cancellations, Returns, and Exchanges After Ordering】
■About Cancellations and Changes to Orders
For products that include the following statement on their product page,
we cannot accept any returns, exchanges, changes, or cancellations due to customer preference.
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"Returns, exchanges, or cancellations are not accepted except for defective items."
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Customer errors in operation or accidental duplicate purchases are also considered customer preference.
Please double-check your order details carefully before completing your purchase.
* Principle dictates that we cannot accept cancellations, changes, exchanges, or returns for duplicate purchases resulting from a customer's personal judgment that an order was not successfully placed.
If you are unsure whether an order has been completed, please do not make your own judgment and instead contact the store.
* Please note that even for the same product, individual differences may occur during the production process.
Use the descriptions as a reference only.
* Please note that even for the same product, individual differences may occur during the production process.
Use the descriptions as a reference only.
■About the Cooling-off Period
Our online store is a mail-order business where customers access our site to make a purchase; therefore, it is not subject to the cooling-off system.
Please understand this before making a purchase.
Reference: National Consumer Affairs Center of Japan
■About Refund Methods
In the event that a refund to a customer occurs, regardless of whether it is due to our error, the refund will be processed through the payment service used at the time of purchase. For security reasons, please understand that we cannot accept refunds via direct bank transfers.
■About Cancellations Due to Delinquent Payments
We will not unilaterally cancel an order without notifying the customer.
Customers using "Buy Now, Pay Later" services should be careful not to fall into delinquency based on their own judgment.
Please note that we cannot provide compensation for the cancellation of invoices or late fees in such cases.
(Example: Deciding not to pay because "the product has not arrived" without contacting us through the prescribed methods.)
■Returns Due to Defective Products
We do not accept returns for items designated as non-returnable due to customer preference.
However, in the event of a return due to our error as listed below, we will provide one of the following responses: "Return and Refund, Exchange for the same product, or Exchange for a substitute,"
ensuring there is no financial burden on the customer, provided the return conditions are met. Please note that for items where no replacement is available, we will process a refund upon the return of the defective product.
- If the product delivered is different from the one ordered.
- If there is a significant discrepancy between the actual condition of the product and the description provided.
- If a significant defect is confirmed in the product.
If our error applies, please contact us within 7 days, with the day of arrival counting as day 1.
Additionally, please return the product within 7 days, with the day we provide return instructions counting as day 1. Please be aware that if the item is not returned within this period, we may terminate our assistance.
Furthermore, please note that the following cases are ineligible for return even if there was an error on our part:
- Failure to contact or apply within 7 days of the product's arrival.
- Failure to return the product within 7 days of receiving return instructions.
- The item has been used, altered, washed, or cleaned.
- Product tags and labels have been removed.
- The condition of the product upon return (including but not limited to the box and accessories) is damaged, stained, lost, or otherwise deteriorated compared to the time of application.
- The product has an odor attached to it.
- The size discrepancy is not 3 cm or more.
(Example: If the size chart says 70 cm, a defect applies only from 73 cm and up.) - Measurements were not taken correctly.
- For products where the packaging is part of the product, the packaging has been opened.
- Underwear, swimwear, socks, and other items that come into direct contact with the skin, cosmetics, other sanitary products, lucky bags, figures, magazines, products using gift wrapping, or products stating "Returns, exchanges, or cancellations are not accepted except for defective items" on the sales page.
* Upon arrival of the product, please check promptly for any defects.
* Refunds will be processed once the defective product has been returned.
* The method and timing of refunds vary depending on the payment information used. For inquiries regarding completed refunds, please contact your respective payment provider.
* Please note that even for the same product, individual differences may occur during the production process.
Use the descriptions as a reference only.
* Please note that even for the same product, individual differences may occur during the production process.
Use the descriptions as a reference only.
【About Products That Cannot Be Shipped Due to Address Errors】
From the perspective of preventing fraudulent orders, we cannot accept changes to the address after an order is placed.
Please contact the transport company's local branch yourself based on the carrier and tracking number provided in the shipping notification email to request an address change.
If a clear error is found in the address entered by the customer (e.g., missing all house numbers) and the product cannot be shipped, please send an address change request to us via the store's inquiry chat within 20 days, starting from the day we email you regarding the address error.
If no request is confirmed by the deadline or if you do not check your email, we may cancel the order and issue a refund at a later date. Please understand this in advance.
* Refunds in this case will be processed based on the payment method used at the time of purchase.
* Refund procedures via return are a final measure we may take at our discretion when shipping from the warehouse is impossible because we cannot contact the customer; they are not intended to be used as a request for cancellation or refund by the customer.
* We cannot process refunds for orders we deem malicious. Please understand that this service is not for customer convenience.
Please contact the transport company's local branch yourself based on the carrier and tracking number provided in the shipping notification email to request an address change.
If a clear error is found in the address entered by the customer (e.g., missing all house numbers) and the product cannot be shipped, please send an address change request to us via the store's inquiry chat within 20 days, starting from the day we email you regarding the address error.
If no request is confirmed by the deadline or if you do not check your email, we may cancel the order and issue a refund at a later date. Please understand this in advance.
* Refunds in this case will be processed based on the payment method used at the time of purchase.
* Refund procedures via return are a final measure we may take at our discretion when shipping from the warehouse is impossible because we cannot contact the customer; they are not intended to be used as a request for cancellation or refund by the customer.
* We cannot process refunds for orders we deem malicious. Please understand that this service is not for customer convenience.
【About Reshipping of Products】
In principle, we cannot reship products if they are returned to our warehouse by the transport company due to customer error, such as the following:
- Address errors (missing house numbers, room numbers, or unrecorded change of address due to moving, etc.)
- Nameplate discrepancy (the name on the delivery address differs from the name on the residence, etc.)
- Long-term absence (exceeding the storage period specified by the transport company, etc.)
However, we will accept reshipping requests only if you contact us via the store's inquiry chat within 20 days, with the day the item was returned to the warehouse counting as day 1.
In such cases, the shipping costs for resending the item will be the responsibility of the customer (cash on delivery). Please understand this in advance.
For products not eligible for reshipping, we may cancel the order and issue a refund based on the payment method used at the time of purchase.
* Refunds in this case will be processed based on the payment method used at the time of purchase.
* Refund procedures via return are a final measure we may take at our discretion when shipping from the warehouse is impossible because we cannot contact the customer; they are not intended to be used as a request for cancellation or refund by the customer.
* We cannot process refunds for orders we deem malicious. Please understand that this service is not for customer convenience.
* Refund procedures via return are a final measure we may take at our discretion when shipping from the warehouse is impossible because we cannot contact the customer; they are not intended to be used as a request for cancellation or refund by the customer.
* We cannot process refunds for orders we deem malicious. Please understand that this service is not for customer convenience.