Shipping policy
[Shipping Estimates]
Standard Items
Orders are typically shipped within 3 to 5 business days from the date of order.
*Excluding weekends and public holidays.
*If purchased together with pre-order items, your order will be shipped according to the scheduled shipping date of the pre-order item.
(We cannot accept requests for separate shipping.)
*Please note that shipping and delivery may take longer than usual due to adverse weather conditions or other factors.
Pre-order Items
Estimated shipping times are listed on each product page.
Please be sure to check this before making a purchase. The following are the shipping estimates for pre-order notations.
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Early: Estimated shipping between the 1st and 10th
Mid: Estimated shipping between the 11th and 20th
Late: Estimated shipping between the 21st and 31st
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*If purchased together with standard items, they will be shipped together with the pre-order items.
(We cannot accept requests for separate shipping.)
*If you purchase multiple pre-order items, they will be shipped together once the item with the latest release date is ready.
*Please note that the actual delivery time may vary depending on production circumstances.
When purchasing a mix of Pre-order and Standard Items
Standard items will be shipped together with the pre-order items on their scheduled shipping date.
*We cannot accept requests for separate shipping. Please understand this before making your purchase.
*If you wish to have items shipped separately, please do not purchase them in the same cart (same order number). Please separate the carts for standard and pre-order items and complete the purchase and payment for each separately.
In such cases, all shipping costs will be the responsibility of the customer.
[Shipping Carrier]
Customers cannot specify the shipping carrier.
Typically, deliveries are handled by Yamato Transport, but please note that this is subject to change without notice.
Additionally, during the shipping process or after the item has been shipped, please be sure to check the delivery status yourself using the tracking number.
If the delivery status is "Under Investigation" or if delivery is being attempted repeatedly but not completed, please contact the relevant shipping carrier's branch office promptly.
Additionally, during the shipping process or after the item has been shipped, please be sure to check the delivery status yourself using the tracking number.
If the delivery status is "Under Investigation" or if delivery is being attempted repeatedly but not completed, please contact the relevant shipping carrier's branch office promptly.
[Items that cannot be shipped due to address errors]
From the perspective of preventing fraudulent orders, we cannot accept changes to the address after an order has been placed.
Please contact the shipping carrier's branch office yourself to request an address change, using the carrier information and tracking number provided in the shipping notification email.
If a clear error is found in the address provided (such as the street number being completely missing) and the item cannot be shipped, we will send an email regarding the address error. Starting from that day as Day 1, please send an address change request to us via the store's inquiry chat within 『20 days』.
If we do not receive a request by the deadline or if the email is not checked, we may cancel the order and issue a refund at a later date. Please be aware of this.
*In this case, the refund will be processed based on the payment method used at the time of purchase.
*Refund procedures due to address errors are a last resort taken at our discretion when shipping from the warehouse is impossible because we have not heard from the customer. This is not a service that can be used by customers to request cancellations or refunds.
*Please note that we cannot process refunds for orders we deem to be malicious. This cannot be used for customer convenience.
Please contact the shipping carrier's branch office yourself to request an address change, using the carrier information and tracking number provided in the shipping notification email.
If a clear error is found in the address provided (such as the street number being completely missing) and the item cannot be shipped, we will send an email regarding the address error. Starting from that day as Day 1, please send an address change request to us via the store's inquiry chat within 『20 days』.
If we do not receive a request by the deadline or if the email is not checked, we may cancel the order and issue a refund at a later date. Please be aware of this.
*In this case, the refund will be processed based on the payment method used at the time of purchase.
*Refund procedures due to address errors are a last resort taken at our discretion when shipping from the warehouse is impossible because we have not heard from the customer. This is not a service that can be used by customers to request cancellations or refunds.
*Please note that we cannot process refunds for orders we deem to be malicious. This cannot be used for customer convenience.
[Reshipping of Items]
As a general rule, items cannot be reshipped if they are returned to the warehouse after shipping due to customer negligence, such as the following:
- Incomplete address (missing street number, missing room number, address changed due to moving, etc.)
- Nameplate mismatch (the name on the delivery address differs from the recipient's name, etc.)
- Long-term absence (storage period specified by the shipping company has expired, etc.)
However, we will only accept reshipping requests if you contact us via the store's inquiry chat within 『20 days』, counting the day the item was returned to the warehouse as Day 1.
In such cases, the customer will be responsible for the reshipping costs (Cash on Delivery). Please be aware of this.
For items not eligible for reshipping, we may cancel the order and issue a refund based on the payment method used at the time of purchase. Please be aware of this.
*In this case, the refund will be processed based on the payment method used at the time of purchase.
*Refund procedures due to returns are a last resort taken at our discretion when shipping from the warehouse is impossible because we have not heard from the customer. This is not a service that can be used by customers to request cancellations or refunds.
*Please note that we cannot process refunds for orders we deem to be malicious. This cannot be used for customer convenience.
*In this case, the refund will be processed based on the payment method used at the time of purchase.
*Refund procedures due to returns are a last resort taken at our discretion when shipping from the warehouse is impossible because we have not heard from the customer. This is not a service that can be used by customers to request cancellations or refunds.
*Please note that we cannot process refunds for orders we deem to be malicious. This cannot be used for customer convenience.